Policies

Shipping

Almost everything on the website is made to order. We ship orders within 3 weeks, though your order may ship sooner (depending on our production schedule). If you need something sooner than three weeks, please call to check on the availability of the item you are interested in. We may just have it or something very similar in stock.

In most cases, orders are shipped via USPS Priority, which takes 2-4 business days.

Please email us for international orders.

Sales Tax

North Carolina residents will have sales tax automatically added to their order. If you are not a NC resident, you are expected to comply with your state’s current laws regarding purchases over the Internet.

Tracking your order

Once your order has shipped you will receive an email confirmation with your USPS confirmation number. If you have questions about your order, please call 415.595.0312 or email us at order@missfitt.com.

Payment

We accept Visa, MasterCard, American Express and Discover Card, , personal checks and money orders.

To order using a Credit Card, add items to your Shopping Cart, then when you’re ready, go to Shopping Cart and Checkout.

You can also phone your order in. Our customer service number is 415.595.0312. Our hours are 10AM to 6PM EST Monday to Friday.

PLEASE NOTE: I will be on the road doing shows for most of the season. I may not be able to take your call during the day on weekends but will call you back in the evening if you will leave me a message. Thanks for your understanding.

If you wish to pay by personal check or money order please send us an email at order@missfitt.com or give us a call with the style and color item you want and how you want to pay, and we will continue from there.

If you pay by credit card via the internet, all order information is encrypted during transmission using industry-standard SSL technology.
Important Information About Payment:
- For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
- We are only able to accept credit cards drawn on a U.S. bank.

Returns

While we sincerely hope that you will be pleased with your Miss Fitt purchase, we will be happy to take your return or exchange provided it is within 14 days of delivery and is in good condition. Please email us at order@missfitt.com so we can process your return. Returns are accepted within 14 days of delivery. All sale items are final.
Original shipping and handling charges are non-refundable. Please ship any returns to:

RETURNS
Miss Fitt & Co
1407 Acadia St.
Durham, NC 27701

Privacy Policy

Don’t worry, Miss Fitt & Co. will never sell any of your information to the evil overlords of free market capitalism or slimy spammers of the dark underworld. We have no interest in profiting from your information beyond sending you the occasional sale notification or newsletter. You of course will be given the opportunity to opt out of these missives and we will remove you from our mailing list at once. Order information is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology. Off-line information is also protected and is accessible only to those authorized personnel for whom it is necessary to access such information. If you have any questions at all about our policies, please contact us.

International Orders

YES, we can ship international orders – we would be happy to help you with that. Please contact us directly with your order since we, at this moment, are unable to process international orders through our website.
E-MAIL your order to us: order@missfitt.com
We will return your e-mail ASAP and attend to your order.
(Do NOT include your credit card # in an e-mail…it is not safe.)
CALL us and place your order: 415.595.0312
We ship international orders with US Postal Service to receive the most cost effective shipping rates for you. Process and shipping time will depend on your location. We will give you a quote for your total order amount including shipping and handling cost before we process your order and charge your credit card.